Johnson & Johnson companies are equal opportunity employers.
Contract Customer Service Representative, Contact Center-00000P7H
Description
The Johnson & Johnson Employee Service Center is currently searching for a Contract Customer Service Representative, Contact Center, based in New Brunswick, NJ.
A Customer Service Representative (CSR) is the first point of contact for an employee or manager calling the Employee Service Center. The CSR answers general questions regarding portal navigation and HR/Payroll policies and procedures, referring to an online knowledge base for information and guidance. The CSR uses a case management tool for tracking requests and may transfer or escalate them to other service center parties if the issue cannot be resolved within the contact center.
Responsibilities Include:
- Serve as a first point-of-contact for current and former Johnson & Johnson employees for questions regarding Work Day & Our Source Portal transactions. Deliver education and transaction support for WorkDay and Our Source HRIS.
- Provide and document all interactions utilizing designated case & document-managerment tools. Provide complete and accurate responses and redirect inquiries or transactions as necessary to support US/PR businesses
- Accurately capture, track, and follow up on initiated cases related to all forms of contacts (phone, email, fax, etc.) and adhere to established KPI’s for resolution (e.g., protocols, metrics).
- Perform intake, sorting, tracking, and distribution for documents that arrive at the service center for processing (e.g., mail, fax) and other duties as assigned.
Apply today to join the Johnson & Johnson Family of Companies!
Qualifications
- BS/BA Required
- HR OPERATIONS- Experience preferred
- 1–2 years of customer service experience within a call centerpreferred ;
- Strong sense of customer service
- Experience with contact center applications (e.g., case management, call center telephony, knowledge management) strongly preferred
- Skills and/or experience in a specific area of HR or Payroll desireable (e.g., HRIS, Payroll Processing, Employee Data Management, Org Management)
- Strong attention to detail
- Strong verbal and written communication skills
- Strong sense of urgency to meet deadlines
- Experience with Microsoft Outlook, Word, Excel, and Powerpoint required
- Bilingual fluency in written and spoken Spanish a plus
Primary Location:North America-United States-New Jersey-New Brunswick
Organization: Johnson & Johnson Services Inc. (6090)
Job Function: Employment
Travel:No
Certain sites within the Johnson & Johnson Family of Companies participate in E-Verify as appropriate in accordance with Company guidelines and federal or state law. To learn more about the government sponsored program and to see a list of the sites that are currently enrolled, please click here.
Johnson and Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status, or any other characteristic protected by law.
EEO is the Law
EEO is the Law GINA Supplement
Contract Customer Service Representative, Contact Center-00000P7H
Description
The Johnson & Johnson Employee Service Center is currently searching for a Contract Customer Service Representative, Contact Center, based in New Brunswick, NJ.
A Customer Service Representative (CSR) is the first point of contact for an employee or manager calling the Employee Service Center. The CSR answers general questions regarding portal navigation and HR/Payroll policies and procedures, referring to an online knowledge base for information and guidance. The CSR uses a case management tool for tracking requests and may transfer or escalate them to other service center parties if the issue cannot be resolved within the contact center.
Responsibilities Include:
- Serve as a first point-of-contact for current and former Johnson & Johnson employees for questions regarding Work Day & Our Source Portal transactions. Deliver education and transaction support for WorkDay and Our Source HRIS.
- Provide and document all interactions utilizing designated case & document-managerment tools. Provide complete and accurate responses and redirect inquiries or transactions as necessary to support US/PR businesses
- Accurately capture, track, and follow up on initiated cases related to all forms of contacts (phone, email, fax, etc.) and adhere to established KPI’s for resolution (e.g., protocols, metrics).
- Perform intake, sorting, tracking, and distribution for documents that arrive at the service center for processing (e.g., mail, fax) and other duties as assigned.
Apply today to join the Johnson & Johnson Family of Companies!
Qualifications
- BS/BA Required
- HR OPERATIONS- Experience preferred
- 1–2 years of customer service experience within a call centerpreferred ;
- Strong sense of customer service
- Experience with contact center applications (e.g., case management, call center telephony, knowledge management) strongly preferred
- Skills and/or experience in a specific area of HR or Payroll desireable (e.g., HRIS, Payroll Processing, Employee Data Management, Org Management)
- Strong attention to detail
- Strong verbal and written communication skills
- Strong sense of urgency to meet deadlines
- Experience with Microsoft Outlook, Word, Excel, and Powerpoint required
- Bilingual fluency in written and spoken Spanish a plus
Primary Location:North America-United States-New Jersey-New Brunswick
Organization: Johnson & Johnson Services Inc. (6090)
Job Function: Employment
Travel:No
Certain sites within the Johnson & Johnson Family of Companies participate in E-Verify as appropriate in accordance with Company guidelines and federal or state law. To learn more about the government sponsored program and to see a list of the sites that are currently enrolled, please click here.
Johnson and Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status, or any other characteristic protected by law.
EEO is the Law
EEO is the Law GINA Supplement
