Customer Service - Solutions Agent-00000TEZ
Omschrijving
Company Description
‘Caring for the world, one person at a time’... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people.
Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.
Global Surgery, 1 of the franchises in the Benelux-France Cluster, is market leader in bariatric and endoscopic surgery. We are a part of J&J Medical Benefra, a Sales & Marketing organization with offices in Diegem (BE), Amersfoort (NL) and Paris (FR). We sell medical devices to hospitals, doctors and medical institutions.
Job description
- Acts as internal point of contact for our customers
- Handles incoming customer requests and complaints by phone, e-mail , fax or letter
- Checks, analyses and processes return order requests and follows up until credit note
- Analyses and processes invoice disputes
- Follows up orders and inform customers about product availability
- Keeps customer contact data and customer knowledge updated
- Lead and or participates in initiatives for improvement, attends internal and external meetings
- Creates reports for internal and external use
Kwalificaties
Education & experience
- Minimum Bachelor degree
Competencies
- Fluent in Dutch , French and English
- Strong analytical skills
- Ability to manage difficult situations and the stress associated with them
- Good operational and organizational skills
- Confident and influential communicator at customer, peer and management level
- Sense of responsibility and integrity
- Both independent and team player
- Highly customer focused
- Active user knowledge of MS Excel, Word, Outlook, PowerPoint and JDE 8.12
This is a temporary position of one year.
STEP-BE
Primaire locatie: Europa/Midden-Oosten/Afrika-België-Brussel-Hoofdstad-Diegem
Organisatie: Johnson & Johnson Medical NV (7546)
Functie: Customer Service
Omschrijving
Company Description
‘Caring for the world, one person at a time’... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people.
Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.
Global Surgery, 1 of the franchises in the Benelux-France Cluster, is market leader in bariatric and endoscopic surgery. We are a part of J&J Medical Benefra, a Sales & Marketing organization with offices in Diegem (BE), Amersfoort (NL) and Paris (FR). We sell medical devices to hospitals, doctors and medical institutions.
Job description
- Acts as internal point of contact for our customers
- Handles incoming customer requests and complaints by phone, e-mail , fax or letter
- Checks, analyses and processes return order requests and follows up until credit note
- Analyses and processes invoice disputes
- Follows up orders and inform customers about product availability
- Keeps customer contact data and customer knowledge updated
- Lead and or participates in initiatives for improvement, attends internal and external meetings
- Creates reports for internal and external use
Kwalificaties
Education & experience
- Minimum Bachelor degree
Competencies
- Fluent in Dutch , French and English
- Strong analytical skills
- Ability to manage difficult situations and the stress associated with them
- Good operational and organizational skills
- Confident and influential communicator at customer, peer and management level
- Sense of responsibility and integrity
- Both independent and team player
- Highly customer focused
- Active user knowledge of MS Excel, Word, Outlook, PowerPoint and JDE 8.12
This is a temporary position of one year.
STEP-BE
Primaire locatie: Europa/Midden-Oosten/Afrika-België-Brussel-Hoofdstad-Diegem
Organisatie: Johnson & Johnson Medical NV (7546)
Functie: Customer Service