Johnson & Johnson companies are equal opportunity employers.
COMPLAINT SPECIALIST II-4626131218
Description
McNeil Consumer Healthcare Division of McNeil-PPC, Inc. is currently recruiting a Complaint Specialist II, to be located in Lancaster, PA.
McNeil Consumer Healthcare markets a broad range of over-the-counter products, including TYLENOL® acetaminophen products; BENADRYL®, ZYRTEC® and ZYRTEC®-D allergy medicines; IMODIUM® A-D anti-diarrheal; MOTRIN® IB; and SUDAFED® and SUDAFED PE® nasal decongestants.
The Complaint Specialist II is responsible for administration of the Product Complaint Management system – collecting, monitoring, trending, prioritizing, investigating, and reporting product complaints related to McNeil products. He/she must ensure complaints will be handled in a professional and timely manner in compliance with Current Good Manufacturing Practices (cGMP) and McNeil Standard of Procedure (SOP) requirements. The incumbent is responsible for ensuring that product complaint are investigated, processed, and closed within the appropriate timeframe as established in the procedure requirements. The Complaint Specialist II is responsible for routine gathering and reporting of product complaint data to Quality Management and other business units as required. The Complaint Specialist II is also responsible for performing root cause investigations in support of a product complaint or non-conformance. Position may also be responsible for other work/functions in support of prioritized need by management.
She/he is responsible for administration of the Product Complaint Management system which includes collecting, monitoring, trending, prioritizing, investigating, and reporting product complaints related to McNeil products. This person will be responsible for the evaluation of returned product complaint field samples, assessing impact to the product complaint investigation, and coordinating testing if required. The Complaint Specialist II accomplishes day to day product complaint activities such as ensuring that complaints are investigated, processed, and closed within the timeframe as required per procedure. Additionally, she/he will be responsible for management of assigned product complaint workflow for investigating and closing product complaints. He/she performs complaint and non-conformance investigations as required for a product complaint or in support of the Quality System. Compliantly maintains electronic and hard copy files of product complaint investigations and supporting documentation. He/she will become proficient in use of the Product Quality Management System (PQMS).
Qualifications
A minimum of a bachelor’s degree required, a degree in a Science or Technical field preferred. At least 3 years of Quality experience in a regulated cGMP pharmaceutical/OTC/medical device industry is required. Previous product quality complaint experience is preferred. Previous complaint/non-conformance investigation experience is required. Previous experience working cross-functionally in a matrixed organization is required. The ability to effectively manage multiple competing priorities is required. Strong technical writing experience is required.
Proficient skills with MS Office Suite ( Excel, Word, PowerPoint, Outlook) are required. Prior experience with SAP and Etq (or comparable systems) is preferred.
This role will be based in Lancaster, PA and requires up to 10% travel.
Primary Location:North America-United States-Pennsylvania-Lancaster
Organization: McNeil-PPC, Inc. (6101)
Job Function: Quality Assurance
Relocation: Eligible No
Certain sites within the Johnson & Johnson Family of Companies participate in E-Verify as appropriate in accordance with Company guidelines and federal or state law. To learn more about the government sponsored program and to see a list of the sites that are currently enrolled, please click here.
Johnson and Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status, or any other characteristic protected by law.
EEO is the Law
EEO is the Law GINA Supplement
COMPLAINT SPECIALIST II-4626131218
Description
McNeil Consumer Healthcare Division of McNeil-PPC, Inc. is currently recruiting a Complaint Specialist II, to be located in Lancaster, PA.
McNeil Consumer Healthcare markets a broad range of over-the-counter products, including TYLENOL® acetaminophen products; BENADRYL®, ZYRTEC® and ZYRTEC®-D allergy medicines; IMODIUM® A-D anti-diarrheal; MOTRIN® IB; and SUDAFED® and SUDAFED PE® nasal decongestants.
The Complaint Specialist II is responsible for administration of the Product Complaint Management system – collecting, monitoring, trending, prioritizing, investigating, and reporting product complaints related to McNeil products. He/she must ensure complaints will be handled in a professional and timely manner in compliance with Current Good Manufacturing Practices (cGMP) and McNeil Standard of Procedure (SOP) requirements. The incumbent is responsible for ensuring that product complaint are investigated, processed, and closed within the appropriate timeframe as established in the procedure requirements. The Complaint Specialist II is responsible for routine gathering and reporting of product complaint data to Quality Management and other business units as required. The Complaint Specialist II is also responsible for performing root cause investigations in support of a product complaint or non-conformance. Position may also be responsible for other work/functions in support of prioritized need by management.
She/he is responsible for administration of the Product Complaint Management system which includes collecting, monitoring, trending, prioritizing, investigating, and reporting product complaints related to McNeil products. This person will be responsible for the evaluation of returned product complaint field samples, assessing impact to the product complaint investigation, and coordinating testing if required. The Complaint Specialist II accomplishes day to day product complaint activities such as ensuring that complaints are investigated, processed, and closed within the timeframe as required per procedure. Additionally, she/he will be responsible for management of assigned product complaint workflow for investigating and closing product complaints. He/she performs complaint and non-conformance investigations as required for a product complaint or in support of the Quality System. Compliantly maintains electronic and hard copy files of product complaint investigations and supporting documentation. He/she will become proficient in use of the Product Quality Management System (PQMS).
Qualifications
A minimum of a bachelor’s degree required, a degree in a Science or Technical field preferred. At least 3 years of Quality experience in a regulated cGMP pharmaceutical/OTC/medical device industry is required. Previous product quality complaint experience is preferred. Previous complaint/non-conformance investigation experience is required. Previous experience working cross-functionally in a matrixed organization is required. The ability to effectively manage multiple competing priorities is required. Strong technical writing experience is required.
Proficient skills with MS Office Suite ( Excel, Word, PowerPoint, Outlook) are required. Prior experience with SAP and Etq (or comparable systems) is preferred.
This role will be based in Lancaster, PA and requires up to 10% travel.
Primary Location:North America-United States-Pennsylvania-Lancaster
Organization: McNeil-PPC, Inc. (6101)
Job Function: Quality Assurance
Relocation: Eligible No
Certain sites within the Johnson & Johnson Family of Companies participate in E-Verify as appropriate in accordance with Company guidelines and federal or state law. To learn more about the government sponsored program and to see a list of the sites that are currently enrolled, please click here.
Johnson and Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status, or any other characteristic protected by law.
EEO is the Law
EEO is the Law GINA Supplement